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Information Technology/Computing in MMM

MMM's Systems Management Group (SMG)

The MMM divisional computing environment is managed by the Systems Management Group. The areas of expertise cover a broad spectrum of operating systems, hardware platforms, software, database, and web development applications. For informational purposes, primary areas of responsibility are detailed below.

The Trouble Ticket System

If you need NON-emergency assistance, you are strongly encouraged to use the trouble ticket system so that we can handle requests efficiently:



(Documentation for the trouble ticket system can be found here (UCAS authentication required).)


Pat Waukau, SMG Head

  • System Planning / Oversight
  • Sun Systems
  • Linux Systems & Support
  • Mac Systems & Support
  • File/Compute Servers
  • Database Development
  • Systems Programming
  • Oversight of Contracts
  • Network Management / DNS
  • Commercial Software Installation
  • Mail Server
  • SCD Interface Software

Bill Boyd

  • System Monitoring
  • Performance Tuning
  • Sun Systems
  • Linux Systems & Support
  • Mac Systems & Support
  • File/Compute/Web Server Administration
  • Linux/Mac Security
  • LDM Data Feed
  • Systems Programming
  • Software Installation

Kay Sandoval

  • Windows Environment Support
  • Linux Systems & Support
  • Mac Systems & Support
  • Database Development
  • Windows Security
  • Systems Programming

Jun Akiyama

  • Web Design
  • Web Application Development (PHP, AJAX)
  • Database Development (MySQL)
  • Content Management Systems
  • Workshop Support (web-based applications)

Teresa Harris

  • Windows System Support
  • Account Setup
  • GAU Tracking
  • Disk Backup/Restores
  • Workshop Support (computing setup)
  • Meeting Maker
  • Printer/Scanner Hardware Troubleshooting